Administrator: Tweaking the spam filter settings

Using SmarterMail 10.x

Access to this features requires you to log in to SmarterMail (http://mail.yourdomain.com) using the administrative account, refer to your setup email. If it is your first time using the service the web mail system will ask you to set a time zone before logging in, just select your local time zone and click the 'Save' link.

We recommend using the default filter settings for the best results. If you notice a particular domain or email is being blocked you can add it to a 'Trusted Senders' list so it will bypass the spam check.

Step 1: Click the 'Settings' icon in the left panel

Step 2: Expand the 'Domain Settings' node

Step 3: Click on 'Trusted Senders'

Step 4: Click 'New'

Step 5: Enter either an email address (e.g. user@domain.com) or a domain (e.g. domain.com), one per line

Step 6: Click the 'Save' button in the window

To change the filter settings or change how SmarterMail handles spam marked emails, perform the following steps.

Step 1: Click the 'Settings' icon in the left panel

Step 2: Expand the 'Domain Settings' node, expand 'Filtering, and click 'Spam Filtering'

Step 3: On the 'Options' tab check 'Override spam settings for this domain'

Step 4: Select the 'Actions' tab

Step 5: Set your action preferences and click the 'Save' link near the top

For more details on all the SmarterMail spam filter features click the 'Help' tab inside your web mail control panel to access the comprehensive knowledge base included with your web mail application!

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